Dry clean only. Iron on a low setting. Do not bleach. Do not wash.
Please feel free to write us on our contact page if you have any other questions.
We suggest storing your scarf in the tissue paper in the wooden product box. Wood is a natural product and breathes, allowing for the absorption and release of moisture.
Yes, we provide free shipping to destinations all over the world.
All orders are processed within one to two business days. You will receive an email with your order's tracking information once it has shipped. Please allow up to 11 business days for delivery on international orders, although most are delivered within 3-5 business days.
Orders delivered within the United Kingdom are shipped with Royal Mail. All other orders are shipped with DHL.
We ship to destinations outside the United Kingdom on a DDP (Delivery Duty Paid) basis, which means that we pay all relevant import taxes and duties on your behalf. This makes for a seamless delivery process and avoids unforeseen or unexpected fees at the time of delivery.
All orders are shipped in packaging that is 100% compostable. Yes, this even includes the packaging tape and stickers!
We hope that our products will become cherished heirlooms, but are more than happy to issue exchanges or refunds within 30 days, so long as the product is unused and in resaleable condition.
If you need to return or exchange an order, please email us at firstname.lastname@example.org and we’ll walk you through the process.
All refunds are processed within two business days upon receipt of the returned or exchanged product. You will receive an email confirmation that your form of payment has been refunded. Please note that it can take up to fourteen days for the refund to appear on your account statement.